Booking
How far in advance should I book?
We recommend booking at least 2-3 weeks ahead for weekday events and 4-6 weeks for weekend events, especially during peak season (March–June, October–December). For last-minute needs, give us a call — we often have availability!
Do I need a deposit to reserve my rentals?
Yes. A 30% non-refundable deposit secures your date and inventory. The remaining balance is due 3 days before delivery.
Delivery
What areas do you deliver to?
We serve all of South Florida — Broward, Miami-Dade and Palm Beach counties. Delivery is free within 15 miles of North Lauderdale. Beyond that, a small per-mile fee applies.
What time do you deliver and pick up?
We typically deliver the morning of your event (6am–10am) and pick up either later that evening or the next morning, depending on the venue. We confirm exact times 2 days before.
Setup & Weather
Do you set up and break down the rentals?
Yes — setup and breakdown are included for tents and packages. For tables and chairs only, we drop them off stacked and you set them up (we can add setup for a small fee).
What if it rains on the day of my event?
Our tents are weatherproof and we install side walls free of charge if rain is forecast. We monitor weather in the days leading up to your event and reach out proactively if conditions look risky.
Payments
What payment methods do you accept?
Cash, Zelle, all major credit cards, Apple Pay and Google Pay. Payment plans are available for orders over $1,000.
Changes & Cancellations
What is your cancellation policy?
Cancellations made 14+ days before your event get a full refund (minus the 30% deposit). Within 7 days, no refund — but we'll happily reschedule for free within 6 months.
What happens if equipment gets damaged?
Normal wear-and-tear is expected and never charged. Significant damage (burns, stains that won't come out, missing items) is billed at replacement cost. We waive small damages 90% of the time — we're reasonable!